Courtesy translation. In the event of any discrepancy, the Italian version shall prevail.

Last updated: 21 September 2026

On this page you will find all the information on how to exercise the right of withdrawal, return a product and obtain a refund, in accordance with the Consumer Code (Legislative Decree 206/2005, Codice del Consumo).

Right of withdrawal

If you are a consumer customer, you have the right to withdraw from the purchase contract, without having to give any reason, within 14 days from the date on which you received the products.

How to notify withdrawal

To exercise the right of withdrawal, you must send an explicit statement within the 14-day period, by registered letter with return receipt addressed to:

ITALYCOFFE S.R.L.S. – Via Puglia 5, 84098 Pontecagnano Faiano (SA)

You may also send the notice in advance by email to info@molocaffe.com, stating the order number and the products for which you intend to withdraw.

Return deadlines and procedure

Once withdrawal has been notified, the product must be returned within 14 working days. The goods must be returned:

in normal condition, having been kept and used with due care;
complete with all parts (intact packaging, accessories, any documentation).

The direct costs of returning the product to the sender are borne by the customer. We recommend using a tracked shipment: until delivery to our warehouse, responsibility for the goods remains with the customer.

Refund

Once the return has been received and the integrity of the product verified, we will refund the sums paid as soon as possible and in any case within the time limits laid down by law, using the same means of payment used for the purchase, unless otherwise agreed.

Products excluded from withdrawal

Pursuant to Art. 59 of the Consumer Code, the right of withdrawal does not apply, among other things, to:

foodstuffs, beverages and other goods for household use, as well as goods which are liable to deteriorate or expire rapidly;
sealed goods which, for reasons of hygiene or health protection, have been unsealed after delivery;
goods made to the consumer’s specifications or clearly personalized.

Consequently, food products (coffee, pods, capsules) are not subject to the right of withdrawal, except in the case of defective or non-conforming products (see below).

Defective, non-conforming or damaged products

All products are covered by the legal guarantee of conformity (24 months for consumers). If you receive a product that is defective, does not conform to the order or was damaged in transit:

contact us as soon as possible at info@molocaffe.com, providing the order number and, if possible, some photographs of the product and of the packaging;
we will tell you how to proceed for replacement or refund, at no cost to you in the cases provided for by law.

If a parcel is clearly damaged on delivery, please accept it subject to inspection (signing “with reservation”) and notify us promptly.

Contacts

For any matter relating to returns, withdrawal or support: info@molocaffe.com – tel. +39 3758597002 – PEC italycoffe@pec.it.