Courtesy translation. In the event of any discrepancy, the Italian version shall prevail.

Last updated: 21 September 2026

These General Terms and Conditions of Sale (hereinafter the “Terms”) govern the offer and sale of products on the website www.molocaffe.com (hereinafter the “Site”). Please read them carefully before placing an order: submitting an order implies full knowledge and acceptance of these Terms.

1. Information about the seller

The Site and the “Molo Caffè” brand are owned by:

ITALYCOFFE S.R.L.S. (“Molo Caffè” brand)
Registered office: Via Puglia 5, 84098 Pontecagnano Faiano (SA), Italy
VAT No. (P.IVA) and Tax Code: 06024160654
PEC (certified email): italycoffe@pec.it
Customer support email: info@molocaffe.com
Telephone: +39 3758597002

2. Subject matter and scope

These Terms govern the distance selling of the products marketed through the Site — coffee beans, ground coffee, pods, capsules, coffee machines and related accessories — both to consumer customers (B2C) and to previously approved professional/business customers (B2B). The sales contract is concluded directly between the customer and ITALYCOFFE S.R.L.S.

3. Acceptance of the Terms

By placing an order through the Site, the customer declares that they have read and fully accepted these Terms, the Privacy Policy and the Cookie Policy. The applicable Terms are those in force on the date the order is submitted.

4. Products and availability

The essential characteristics of the products are described in the respective product pages. Images are for illustrative purposes only and may differ slightly from the actual product. Product availability is indicative and not binding: should an ordered product not be available, the customer will be promptly informed and will be entitled to a refund of any amount already paid.

5. Prices and taxes

All prices are expressed in Euro (€) and include VAT at the statutory rate (reduced rate of 10% for food products such as coffee, pods and capsules; standard rate of 22% for machines and accessories). Prices do not include shipping costs, which are shown separately before the order is confirmed. The seller reserves the right to change prices at any time; the prices shown to the customer at the time the order is submitted remain unchanged.

Approved business (B2B) customers may be offered reserved price lists, visible after logging in to the dedicated area.

6. Conclusion of the contract

To make a purchase, the customer selects the products, adds them to the cart and completes the ordering procedure by entering the required data and choosing the payment and shipping method. Submitting the order constitutes a purchase offer. The contract is deemed concluded when the seller sends the customer, at the email address provided, the order confirmation. This confirmation summarizes the products, price, shipping costs and payment method. The seller reserves the right not to process orders that are incomplete, irregular or not compliant with these Terms.

7. Payment methods

The accepted payment methods are indicated and available at checkout and may include, by way of example, advance bank transfer and payment by credit/debit card via a secure gateway. In the case of advance bank transfer, the goods are prepared upon receipt of the funds; the payment details are provided at the end of the order. Card payment data is handled by certified third-party providers and is not stored by the seller.

8. Shipping and delivery

Shipping costs and times are calculated and shown to the customer before the order is completed, based on the destination and the cart amount. As an indication, for deliveries in Italy a flat rate of €8.00 applies, with free shipping for orders of €39.00 or more; for the European Union, shipping is free for orders of €99 or more. The exact amounts are always those shown at checkout.

Delivery is deemed to have been made at the address indicated by the customer. The customer is asked to check the integrity of the parcel upon delivery and to report any irregularities to the courier and to the seller.

9. Right of withdrawal

The consumer customer has the right to withdraw from the contract, without giving any reason, within 14 days from the date of receipt of the products, as provided for by the Consumer Code (Legislative Decree 206/2005, Codice del Consumo). The decision to withdraw must be notified by registered letter with return receipt addressed to the seller’s registered office (Via Puglia 5, 84098 Pontecagnano Faiano – SA), or by the other means indicated on the “Returns and right of withdrawal” page.

In the event of withdrawal, the goods must be returned, in normal condition and having been kept with due care, within 14 working days of the notification. The direct costs of returning the goods are borne by the customer. The sums paid will be refunded as soon as possible and in any case within the time limits laid down by law.

Exclusions. Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, for: the supply of foodstuffs, beverages or other goods for household use and of goods which are liable to deteriorate or expire rapidly; sealed goods which, for reasons of hygiene or health protection, have been unsealed after delivery; goods made to the consumer’s specifications or clearly personalized. Therefore, food products (coffee, pods, capsules) are not subject to the right of withdrawal, except in the case of defective or non-conforming products.

10. Legal guarantee of conformity

All products are covered by the legal guarantee of conformity provided for by the Consumer Code (Art. 128 et seq.), lasting 24 months from delivery for consumer customers. In the event of a lack of conformity, the customer is entitled to have the goods brought into conformity or to a price reduction/termination of the contract in the cases provided for by law. For business customers, the warranty provided for by the Italian Civil Code (Codice Civile) applies.

11. Complaints and support

For any request for information, support or complaint, you can contact customer service at info@molocaffe.com, by phone at +39 3758597002 or via PEC at italycoffe@pec.it. We will reply as soon as possible.

12. Business customers (B2B)

Access to the price lists and conditions reserved for business customers is subject to registration and approval of the professional account. For purchases made in the course of business, the consumer protections provided for by the Consumer Code, including the right of withdrawal, do not apply; the provisions of the Italian Civil Code and any specific conditions agreed apply.

13. Promotions, discount codes and loyalty programs

Any discount codes, promotions, “Become an Ambassador” initiatives or other promotional programs are subject to the conditions indicated from time to time. Unless otherwise stated, discount codes cannot be combined with one another, have limited validity and cannot be converted into cash.

14. Limitation of liability

The seller is not liable for service disruptions or failures to perform attributable to unforeseeable circumstances or force majeure, nor for improper use of the products by the customer. Any mandatory liability towards consumers provided for by law remains unaffected.

15. Intellectual property

All contents of the Site (trademarks, logos, texts, images, graphics) are the property of ITALYCOFFE S.R.L.S. or of their respective owners and are protected by applicable law. Reproduction, even partial, without written authorization is prohibited.

16. Processing of personal data

Customers’ personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation, as described in the Privacy Policy and the Cookie Policy published on the Site.

17. Governing law and jurisdiction

These Terms are governed by Italian law. For consumer customers, the court of the consumer’s place of residence or domicile, if located in Italy, has exclusive jurisdiction. For business customers, the Court of Salerno has exclusive jurisdiction.

18. Changes to the Terms

The seller reserves the right to amend these Terms at any time. Changes will take effect from the date of publication on the Site and will apply to orders submitted thereafter.